Responsible Gaming
at kg990
kg990 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling entertaining — and to get help when you need it most.
Our Commitment to Safe Play
At kg990, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be a form of entertainment, not a source of financial hardship or personal distress. Every decision we make regarding platform design, bonus structure, and player communication is guided by the principle that the wellbeing of our players comes first.
kg990 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that access to fast, convenient payment methods like bKash, Nagad, and Rocket makes depositing easier than ever, which in turn places a greater responsibility on us to ensure that our tools and safeguards keep pace with that accessibility.
Our responsible gaming framework is built around four pillars: prevention (keeping underage players off the platform), awareness (helping players recognise warning signs early), control (giving players practical tools to manage their play), and support (connecting players who need help with the right resources, promptly and without judgement).
We encourage all kg990 players to treat every gaming session as a leisure activity with a set budget and a set time — like going to the cinema or watching a cricket match at the ground. The moment gambling stops feeling like fun and starts feeling like pressure, it is time to use one of the tools described on this page.
Player Wellbeing First
Every feature on kg990 is designed with player wellbeing in mind. Our responsible gaming tools are prominent, accessible, and free — no hoops to jump through.
24/7 English-Language Support
Our support team is available around the clock in English, including all Bangladeshi public holidays. Reach us any time at [email protected].
Real-Time Behavioural Monitoring
kg990 monitors account activity patterns that may indicate problem gambling and may proactively reach out to players whose behaviour shows warning signs.
Age Restriction & Verification
kg990 is strictly for adults aged 18 and above. It is illegal and a violation of our Terms & Conditions to open or use a kg990 account if you are under 18 years of age. If you are under 18, please close this page immediately.
kg990 operates a rigorous age verification process as part of our Know Your Customer (KYC) programme. Every new player is required to confirm their date of birth at registration. Before any withdrawal is processed, players must submit valid government-issued identity documents — such as a Bangladesh National Identity Card (NID), passport, or birth registration certificate — that confirm they are 18 years of age or older.
Where our automated systems flag a date of birth that is close to the 18-year threshold, or where there is any other reason to question a player's age, the account will be restricted from wagering activity until full age verification is completed. Any winnings accumulated on an account that is subsequently found to belong to an underage player will be forfeited and the account permanently closed.
Protecting Young People in Your Household. If you share a device — whether a smartphone, tablet, or computer — with children or young people, we strongly advise you to keep your kg990 account credentials private and to log out of your account after every session. Never allow a minor to observe, participate in, or have access to your kg990 account. Consider using parental control software to restrict access to gambling websites on shared devices.
- Bangladesh NID (National Identity Card): accepted as primary age verification for all Bangladeshi residents aged 18+.
- Passport: accepted for all nationalities. Must be valid and clearly legible.
- Driving licence: accepted where it includes date of birth.
- Birth registration certificate: accepted where other documents are unavailable, subject to additional review.
Free parental control tools can help restrict access to online gambling content on shared devices. Ask your internet service provider or mobile network operator about family content filters. Both Grameenphone and Robi offer household content management options for Bangladesh subscribers.
If you believe a minor has registered or is using a kg990 account, please report it immediately to [email protected]. We will investigate and take immediate action, including permanent account closure.
Six Pillars of Player Protection
A snapshot of the core responsible gaming features kg990 makes available to every registered player, at no cost.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit in Bangladeshi Taka (৳). Limits take effect immediately when lowered and after a 24-hour cooling period when raised.
Session Time Limits
Receive on-screen alerts when your session reaches a duration you have pre-set, reminding you to take a break and review how long you have been playing.
Time-Out Periods
Take a short break from gambling by activating a time-out of 24 hours, 48 hours, or up to 30 days. During a time-out, your account is locked from all wagering activity.
Self-Exclusion
Permanently or temporarily exclude yourself from kg990 for periods ranging from 6 months to 5 years. During exclusion, your account cannot be reopened or reactivated.
Loss Limits
Cap the maximum amount in Bangladeshi Taka (৳) you are willing to lose in a given day, week, or month. Once the limit is reached, wagering is paused until the period resets.
Reality Checks
Enable regular pop-up reminders that display how long you have been playing and your net session result, helping you stay grounded and make informed decisions about continuing.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise, especially from the inside. It can affect anyone — regardless of income, education, or background — and can cause significant financial and emotional harm to the individual and to people close to them. Early recognition is the most powerful step toward getting it under control.
The following warning signs are commonly associated with gambling that has shifted from entertainment to a problem. None of these signs on their own necessarily indicates a serious issue, but a pattern of several of them is a strong signal that it is time to reflect honestly on your relationship with gambling and to consider reaching out for support.
- Spending more than you intended: Consistently depositing or wagering amounts beyond what you planned when you sat down to play.
- Chasing losses: Depositing more money after a losing session specifically to try to win back what you lost, rather than stopping as planned.
- Gambling with money meant for essentials: Using funds set aside for rent, utility bills, food, school fees, or other necessary expenses to fund gambling activity.
- Hiding gambling activity: Feeling the need to conceal the amount of time or money you spend on gambling from family, friends, or your partner.
- Neglecting responsibilities: Missing work, study commitments, family events, or social obligations because of gambling.
- Borrowing money to gamble: Taking out loans, using credit, or borrowing from friends or family specifically to fund gambling sessions.
- Feeling anxious or irritable when not gambling: Experiencing restlessness, anxiety, or mood changes when you are unable to access kg990 or any other gambling platform.
- Gambling to escape problems: Turning to gambling as a way of coping with stress, depression, loneliness, or other emotional difficulties.
- Unsuccessful attempts to stop: Having tried — more than once — to cut down or stop gambling entirely, but finding yourself unable to do so.
Problem gambling is recognised as a behavioural health condition and is not a character flaw or a sign of weakness. Many people across Bangladesh and around the world experience difficulties with gambling at some point. The most important thing you can do is acknowledge the pattern and take one small step — whether that is setting a deposit limit, activating a time-out, or reaching out to our support team.
Healthy gambling looks like: playing with a pre-set budget in Bangladeshi Taka (৳) that you are comfortable losing, treating wins as a bonus rather than income, taking regular breaks, never gambling under the influence of alcohol or when emotionally distressed, and stopping when you reach your session limit regardless of whether you are winning or losing.
A useful rule of thumb: your total monthly gambling budget should never exceed the amount you would comfortably spend on other leisure activities of similar frequency — such as cinema tickets, restaurant meals, or BPL match attendance. If gambling is consistently taking a larger share of your leisure budget than any other single activity, that is worth reflecting on.
Self-Assessment Checklist
The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly — your responses are for your own reflection only and are not recorded by kg990.
0–2 "Yes" answers: Your gambling behaviour appears to be within a recreational range. Continue to use deposit and session limits as a safeguard.
3–5 "Yes" answers: Some patterns in your gambling behaviour warrant attention. Consider setting stricter limits or activating a time-out.
6+ "Yes" answers: Your responses suggest that gambling may be causing harm. We strongly encourage you to contact our support team or one of the external resources listed in Section 8 of this page.
If any of these questions prompted concern, please reach out to our support team at [email protected]. Your message will be handled with complete confidentiality and without judgement.
Responsible Gaming Tools
All of the following tools are available to every kg990 account holder at no cost. They can be activated or adjusted by contacting our support team at [email protected].
Deposit Limits
Set a maximum amount in Bangladeshi Taka (৳) that you can deposit per day, per week, or per calendar month. When you request a reduction in your limit, it takes effect immediately. When you request an increase, a mandatory 24-hour reflection period applies before the new limit is active — giving you time to reconsider.
Loss Limits
Define the maximum amount (৳) you are comfortable losing in a given period. Once your loss for the day, week, or month reaches the cap you have set, all wagering on your account is automatically suspended until the period resets. This tool is one of the most effective ways to prevent session escalation.
Session Time Limits & Reality Checks
Set a maximum session duration. When your session reaches the time you specified, an on-screen alert will appear showing how long you have been playing and your net result. You can choose to continue, take a break, or end the session. Reality checks can be set to appear at intervals of 30, 60, or 90 minutes.
Time-Out (Short Break)
Activate a temporary suspension of your account's wagering capability for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot place bets or deposit funds, but you can still log in to view your account balance and transaction history. Withdrawals remain available during a time-out. The time-out cannot be cancelled before it expires.
Marketing Opt-Out
You can opt out of all promotional communications — including bonus offers, tournament invitations, and seasonal promotions — at any time, without affecting your ability to continue playing. To opt out of marketing, email [email protected] with the subject line "Unsubscribe from Marketing".
To activate any responsible gaming tool on your kg990 account, email [email protected] with the subject line "Responsible Gaming Tool Request". Include your registered email address, the tool you wish to activate, and the parameters you want to set (e.g., "Daily deposit limit of ৳1,000"). Our team will apply the tool and confirm by return email within one hour during normal support hours.
Any request to lower a limit — deposit, loss, or wager — takes effect on your account immediately upon confirmation. No cooling-off period applies to reductions. Only requests to increase a limit are subject to the 24-hour waiting period, which is there to protect you from impulsive decisions made in the heat of a session.
Deposit & Spend Limits
The table below summarises the limit types available, the periods they apply over, how quickly they take effect, and the minimum values that can be set.
| Limit Type | Available Periods | Effective When Lowering | Effective When Raising | Minimum Value |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24-hour cooling period | ৳100 per period |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 24-hour cooling period | ৳100 per period |
| Session Time Limit | Per session | Immediately | After 24-hour cooling period | 30 minutes |
| Reality Check Interval | Every 30, 60, or 90 minutes | Immediately | Immediately | 30-minute intervals |
| Time-Out | 24 hrs / 48 hrs / 7 days / 30 days | Immediately | Cannot be shortened — expires at set time | 24 hours |
| Self-Exclusion | 6 months / 1 year / 2 years / 5 years / Permanent | Immediately | Cannot be lifted before end of period (min. 6 months) | 6 months |
All limit values are denominated in Bangladeshi Taka (৳). When depositing via bKash, Nagad, Rocket, or Upay, the limit applies to the BDT equivalent at the time the transaction is processed. Limits are applied across all payment methods simultaneously — setting a ৳2,000 daily deposit limit means you cannot deposit more than ৳2,000 total per day regardless of which payment method you use.
Self-Exclusion Programme
Self-exclusion is the strongest responsible gaming measure available on kg990. It is intended for players who feel that they have lost control of their gambling, or who simply want a longer break than a time-out provides. Unlike a time-out, self-exclusion cannot be reversed before the exclusion period ends — this is intentional, as it removes the possibility of impulsive reactivation during a vulnerable moment.
When a self-exclusion is active on your account, the following restrictions apply without exception:
- No deposits: All deposit methods, including bKash, Nagad, Rocket, and Upay, are blocked for the duration of the exclusion.
- No wagering: You cannot place bets on any game category — slots, live casino, cricket betting, crash games, or any other product on kg990.
- No bonus participation: You will not receive or be able to claim any promotional bonuses, free spins, or tournament entries during the exclusion period.
- Marketing suppression: All promotional emails, SMS messages, and push notifications are suspended for the duration of the exclusion.
- Withdrawals remain available: You may still log in to withdraw any remaining balance in your account. We encourage you to do so early in the exclusion period.
How to Request Self-Exclusion
Contact Support
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you wish to activate (6 months, 1 year, 2 years, 5 years, or permanent).
Identity Confirmation
Our support team will send a brief confirmation request to verify your identity. This step protects against third parties requesting an exclusion on your behalf without your consent.
Exclusion Applied
Once identity is confirmed, the self-exclusion is applied to your account within one hour. You will receive a confirmation email. The exclusion start time is recorded and the end date (where applicable) is stated in the confirmation.
After the Exclusion Period
When a non-permanent exclusion reaches its end date, your account does NOT automatically reactivate. You must actively contact support to request reactivation, and a 7-day additional cooling-off period applies before wagering is re-enabled. This gives you time to reflect before returning to play.
If you self-exclude from kg990, we strongly advise you to also self-exclude from any other online gambling platforms you use. A self-exclusion on kg990 applies only to this platform and does not automatically extend to other operators. Please contact each platform you use individually, or reach out to a gambling support organisation that can assist you with a broader exclusion process.
Choosing "permanent" self-exclusion means your kg990 account is closed indefinitely with no possibility of reactivation. This is the right choice if you have decided that online gambling is not something you wish to engage with in the future. All personal data will be retained only as required by applicable record-keeping obligations, then deleted in accordance with our Privacy Policy.
Self-exclusion requests submitted during our standard support hours (24/7, Bangladesh Standard Time UTC+6) are processed within one hour. In the rare event of a delay, your account will be flagged as pending exclusion and all wagering functionality will be suspended immediately upon receipt of your request — you will not be able to place bets while the exclusion is being processed.
In exceptional circumstances — for example, if a family member is concerned about a loved one's gambling — a third party may contact kg990 to report a concern. We will investigate all such reports sensitively and confidentially. However, for legal reasons, account restrictions can only be applied based on the account holder's own request or on the basis of a formal legal process.
Support & External Resources
If you feel that gambling has become a problem for you or for someone close to you, please reach out for help. Our kg990 support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays — and will treat your enquiry with complete confidentiality and compassion.
In addition to the tools and support available directly through kg990, there are a number of organisations and resources that specialise in helping people who are experiencing difficulties with gambling. We encourage you to reach out to any of the following if you feel that additional support would be beneficial:
- Gamblers Anonymous (International): A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Resources and meeting directories are available at gamblersanonymous.org.
- GamCare (UK-based, English-language): Provides information, advice, and support for anyone affected by problem gambling. Offers a free helpline, live chat, and online forum. Resources available at gamcare.org.uk — English-language support is available to players internationally.
- BeGambleAware: An independent charity providing free, confidential information and support to people experiencing harm from gambling. Resources available at begambleaware.org. The National Gambling Helpline operates 24 hours a day.
- Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support helpline providing confidential listening support. While not exclusively focused on gambling, their counsellors are trained to assist individuals experiencing distress related to financial pressure and addictive behaviours.
- Local mental health professionals: If gambling has contributed to anxiety, depression, or other mental health concerns, speaking with a qualified counsellor or psychologist can be highly effective. The National Institute of Mental Health (NIMH) in Dhaka provides mental health services to Bangladeshi residents.
For any responsible gaming matter — including activating a tool, requesting self-exclusion, reporting a concern about another player, or simply asking for advice — email us at [email protected]. All responsible gaming enquiries are flagged as high priority and handled by team members with specific training in player protection. We aim to respond within one hour.
If gambling-related stress has led you to feel hopeless or to have thoughts of harming yourself, please contact emergency services or a crisis helpline immediately. You are not alone, and help is available. In Bangladesh, the National Mental Health Helpline can be reached by calling 16789 (Kaan Pete Roi). Please reach out — recovery is possible.
If you are concerned about the gambling behaviour of a family member, spouse, or friend, you can contact our support team at [email protected] to discuss what options are available. GamCare and BeGambleAware also provide dedicated resources for friends and family members of people experiencing problem gambling.
kg990 reviews its responsible gaming programme regularly to incorporate best practices from the international gaming industry. We welcome feedback from players, advocacy groups, and researchers on how we can improve the tools and information we provide. If you have a suggestion, please share it with us at [email protected].
Enjoy kg990 Responsibly
Set your limits, play within your budget, and explore everything kg990 has to offer — from cricket betting and slots to live casino games — all secured with SSL encryption and powered by bKash, Nagad, and Rocket.