kg990 Privacy Policy
At kg990, protecting the personal data of our players is a fundamental responsibility. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, how long it is retained, and the rights you hold over your own data as a registered player in Bangladesh.
This Privacy Policy applies to all personal data collected and processed by kg990 through the website at https://kg990.app, including all sub-pages, account management areas, and associated mobile interfaces. By registering an account or using any kg990 service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of your agreement with kg990.
Information We Collect
kg990 collects personal data through several channels: directly from you when you register an account or interact with our services, automatically through your use of the Platform, and in limited cases from third-party sources as described below. We collect only the data that is necessary for the purposes set out in this Policy.
Registration Data. When you create a kg990 account, we collect: your full legal name, date of birth, email address, phone number, and your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details). This data is required to open and maintain your account, verify your identity, process transactions, and deliver our services. Providing false or incomplete registration data constitutes a breach of our Terms & Conditions.
Identity Verification (KYC) Data. As part of our Know Your Customer process, we may collect copies of government-issued photo identification (such as your National Identity Card, passport, or driving licence), proof of address documents, and proof of payment method ownership. KYC documents are processed securely and used solely for identity verification, fraud prevention, and anti-money-laundering compliance purposes.
Financial Transaction Data. We record all deposits, withdrawals, and wagering activity associated with your account, including transaction amounts in Bangladeshi Taka (৳), timestamps in Bangladesh Standard Time (BST, UTC+6), payment method references, and transaction status. This data is retained for regulatory compliance, dispute resolution, and account history purposes.
Technical and Device Data. When you access kg990, we automatically collect certain technical data including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data helps us maintain platform security, detect suspicious activity, and optimise your experience across different devices.
Behavioural and Gaming Data. We collect data about how you interact with our platform, including: pages visited, games played, bet amounts and outcomes, session lengths, feature usage patterns, and responsible gaming tool activations. This data is used to improve platform performance, personalise your experience, and fulfil our responsible gaming monitoring obligations.
Communications Data. When you contact our support team via email or any other channel, we retain records of that correspondence including the content of messages, timestamps, and the nature of any queries or complaints raised. This data is used to resolve your queries, improve our support quality, and maintain an audit trail of customer interactions.
Data From Third Parties. In certain circumstances, kg990 may receive data about you from third-party sources, including: payment service providers (such as bKash, Nagad, and Rocket) who confirm transaction status; game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who supply game round data; and fraud detection services that help us identify unusual account activity patterns. Data received from third parties is handled with the same level of care as data collected directly.
kg990 collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless directly relevant to a responsible gaming assessment or legally required. We do not sell your personal data to any third party for their own commercial marketing purposes.
Six Core Privacy Commitments
A plain-English summary of the six fundamental privacy commitments kg990 makes to every registered player.
SSL Encryption on Every Page
All data transmitted between your device and kg990 is protected by industry-standard SSL/TLS encryption. No personal or financial data travels unprotected across the internet.
No Data Sales to Third Parties
kg990 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within kg990 and its essential service partners only.
Minimal Data Collection
We apply the principle of data minimisation — collecting only what is necessary to operate your account, process your transactions, and meet our legal obligations. Nothing more.
Full Access & Correction Rights
You have the right to access all personal data kg990 holds about you, request corrections to inaccurate records, and in certain circumstances request deletion of your data entirely.
Defined Retention Periods
kg990 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to satisfy applicable legal record-keeping requirements. Retention periods are set out clearly in Section 5 of this Policy.
Responsive Privacy Support
Our support team handles privacy queries and data subject requests 24 hours a day, 7 days a week. Reach us at [email protected] for any data-related question or concern.
How We Use Your Data
kg990 processes personal data only for clearly defined, legitimate purposes. The following table summarises the primary purposes for which we process your data, the categories of data involved, and the legal basis for each processing activity.
| Purpose | Data Categories | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Performance of contract |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation; contract |
| Processing deposits and withdrawals | Financial transaction data, payment method data | Performance of contract |
| Fraud prevention and security monitoring | Technical data, behavioural data, financial data | Legitimate interests; legal obligation |
| Responsible gaming monitoring | Behavioural data, gaming data, communications data | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Communications data, account data, transaction data | Performance of contract; legitimate interests |
| Platform analytics and improvement | Technical data, behavioural data (aggregated) | Legitimate interests |
| Promotional communications (where opted in) | Registration data, gaming preferences | Consent |
| Legal and regulatory compliance | All categories as required | Legal obligation |
Marketing Communications. kg990 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and offers if you have actively opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or by using the communication preferences panel in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Automated Decision-Making. kg990 uses automated processes to flag account activity that may indicate fraud, bonus abuse, or responsible gaming concerns. Where an automated process results in a significant decision affecting your account — such as a withdrawal hold or a temporary account suspension — you have the right to request human review of that decision by contacting our support team.
Profiling. We may use your gaming and behavioural data to build a profile of your activity for the purposes of responsible gaming monitoring and fraud detection. This profiling is used to protect you and the integrity of our platform and is not used to make decisions that adversely profile you for marketing purposes without your consent.
Data Sharing & Disclosure
kg990 does not share your personal data with third parties except in the circumstances described in this section. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and to use your data only for the specified purpose.
Payment Service Providers. To process your deposits and withdrawals, kg990 shares the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, Visa, or Mastercard). The data shared is limited to that which is technically required to complete the transaction and confirm its status. Each payment provider operates under its own privacy policy and is independently responsible for the data it processes on its own systems.
Game Software Providers. Games on kg990 are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain session data (such as a pseudonymous player identifier, bet amounts, and round outcomes) is transmitted to the relevant game server operated by that provider. This is technically necessary to deliver the game. Game providers do not receive your name, contact details, or payment information.
Fraud Prevention and Security Partners. kg990 works with specialist fraud detection and identity verification service providers. We may share technical data (such as IP address, device fingerprint, and account activity patterns) with these partners to identify and prevent fraudulent activity. All such partners are bound by confidentiality obligations and data processing agreements.
Legal and Regulatory Disclosures. kg990 may disclose your personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where we are legally required or permitted to do so — for example, in response to a lawful court order, to comply with anti-money-laundering reporting obligations, or to investigate suspected criminal activity. kg990 will notify you of any such disclosure where legally permitted to do so.
Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of kg990's business assets, personal data held by kg990 may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via the email address registered to your account and the acquiring entity will be required to honour the privacy commitments set out in this Policy or provide notice of any material changes.
- No advertising networks: kg990 does not share your personal data with advertising networks or data brokers for the purpose of targeting you with third-party advertisements across the internet.
- No cross-platform sale: kg990 does not sell lists of player data — including email addresses, phone numbers, or payment method details — to any third party for their own commercial use.
- Aggregated analytics: kg990 may share aggregated, anonymised statistical data (for example, total active players in a region, or aggregate game category popularity) with game providers or industry partners. This data cannot be used to identify any individual player.
Cookies & Tracking Technologies
kg990 uses cookies and similar tracking technologies to operate the Platform, recognise returning users, maintain session state, and gather analytical data about how the Platform is used. This section explains the types of cookies we use and the purpose each serves.
What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, or items in a shopping cart — so that your next visit is smoother. Cookies do not contain executable code and cannot carry viruses. They can be managed or deleted through your browser settings at any time.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain login session, load balancing, security tokens, CSRF protection | Session / up to 24 hours | No — required for the Platform to function |
| Functional | Remember account preferences, notification settings, responsible gaming tool states | Up to 12 months | Yes — with reduced functionality |
| Analytical | Measure page visits, session duration, feature usage, error rates (aggregated) | Up to 24 months | Yes — via cookie preference panel |
| Security / Fraud Detection | Device fingerprinting, anomaly detection, bot protection | Session / up to 90 days | No — required for platform security |
Managing Your Cookie Preferences. You can control non-essential cookies through your browser's privacy settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, block, or delete individual cookies. Please note that disabling functional or analytical cookies may affect the performance of certain Platform features, including the persistence of your responsible gaming limit settings and notification preferences. Strictly necessary and security cookies cannot be disabled without preventing the Platform from functioning correctly.
Third-Party Cookies. Game provider software embedded within the kg990 Platform (from providers such as Pragmatic Play, Evolution Gaming, and others) may set their own technical cookies strictly necessary to deliver the game session. These cookies are governed by the respective provider's own privacy policy. kg990 does not permit third-party advertising cookies to be set on its Platform.
kg990 does not use advertising cookies, retargeting pixels, or cross-site tracking technologies that follow your behaviour across other websites. Any analytical data collected on kg990 is used exclusively for internal platform improvement and is not shared with advertising networks.
Data Retention Periods
kg990 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation; dispute resolution |
| KYC / identity verification documents | 5 years from account closure or last transaction | Anti-money-laundering compliance |
| Financial transaction records | 5 years from transaction date | Financial record-keeping; regulatory compliance |
| Game round history | 2 years from round date (90 days accessible in-account) | Dispute resolution; gaming integrity audits |
| Customer support communications | 3 years from last communication | Service quality; dispute reference |
| Marketing consent records | 3 years from consent given or withdrawn | Proof of lawful basis for communications |
| Technical / device logs | 90 days from collection | Security monitoring; fraud detection |
| Analytical / behavioural data (aggregated) | 24 months (anonymised after 6 months) | Platform performance improvement |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming compliance; re-admission safeguard |
Upon expiry of the applicable retention period, personal data will be securely deleted from active systems. Where deletion is not immediately technically feasible (for example, data held in encrypted backup archives), the data will be securely overwritten at the next scheduled backup cycle and will not be accessed or used during the interim period.
Data Security Measures
kg990 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we apply industry-recognised best practices across every layer of our infrastructure.
Encryption in Transit. All communications between your browser or device and the kg990 platform are protected using TLS 1.2 or higher encryption. This ensures that login credentials, payment data, and personal information cannot be intercepted in transit. The padlock symbol in your browser's address bar confirms that your connection to kg990 is encrypted.
Encryption at Rest. Sensitive personal data stored in kg990's databases — including KYC documents, payment method references, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are managed under strict access controls and rotated on a regular schedule.
Access Controls. Access to personal data within kg990's internal systems is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their assigned role. All internal access is authenticated, logged, and subject to regular review. Privileged administrative access requires multi-factor authentication.
Fraud and Anomaly Detection. kg990 operates continuous automated monitoring of account activity to detect patterns associated with unauthorised access, account takeover attempts, and fraudulent transactions. Accounts that exhibit suspicious behaviour are flagged for review and may be temporarily suspended pending investigation to protect the account holder.
Your Responsibilities. The security of your kg990 account also depends on the steps you take to protect your own login credentials. You should: use a strong, unique password for your kg990 account; never share your password with any third party; log out of your account when using a shared or public device; and contact support immediately at [email protected] if you suspect your account credentials have been compromised.
- Data breach notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, kg990 will notify affected players via their registered email address without undue delay and will take all appropriate remediation steps.
- Third-party security audits: kg990 engages third-party security specialists to conduct periodic assessments of our infrastructure and data handling practices.
- Payment data: kg990 does not store full payment card numbers or mobile financial service PINs on its own servers. Payment transactions are processed through the secure infrastructure of the respective payment provider.
Your Data Rights
As a kg990 player, you hold a number of rights in respect of the personal data we hold about you. kg990 is committed to honouring these rights promptly and transparently. Requests relating to your data rights should be submitted to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days.
- Right of Access. You have the right to request a copy of all personal data kg990 holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible. Identity verification will be required before personal data is disclosed.
- Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account registration details, many fields can be updated directly in your account settings. For KYC-verified fields (such as legal name or date of birth), correction requests must be submitted with supporting documentation.
- Right to Erasure ("Right to Be Forgotten"). In certain circumstances, you may request that kg990 delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, financial transaction records required for anti-money-laundering compliance). Where erasure is not possible in full, we will explain which data must be retained and why.
- Right to Restriction of Processing. You may request that kg990 restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the lawfulness of processing. During a restriction period, we will continue to store your data but will not process it for any other purpose.
- Right to Data Portability. Where processing is carried out on the basis of your consent or in performance of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another controller where technically feasible.
- Right to Object. You have the right to object to processing of your personal data where that processing is carried out on the basis of legitimate interests, including profiling for fraud detection. We will assess the objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent. Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
- Right Not to Be Subject to Solely Automated Decisions. Where kg990 takes a significant decision about your account through solely automated means (for example, an automated fraud flag), you have the right to request human review of that decision by our support team.
To exercise any of the rights listed above, email [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. Our support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. We may ask you to verify your identity before processing a request to protect your data from unauthorised access.
Policy Updates & Contact
Changes to This Policy. kg990 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will notify registered players via their registered email address at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised "Last Updated" date at the top. Continued use of the kg990 platform after the effective date of any update constitutes your acceptance of the revised Policy.
Minor Updates. For non-material changes — such as corrections to typographical errors, clarifications to existing language that do not alter the substance of the Policy, or updates to contact details — kg990 will publish the revised Policy on this page without advance notice. We encourage you to review this page periodically to stay informed of any updates.
Version History. kg990 maintains an internal version history of this Privacy Policy. Players may request a copy of a previous version by contacting support. The current version of this Policy supersedes all prior versions.
Children and Minors. The kg990 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on kg990, please contact us immediately at [email protected].
Contact Details. For any question, concern, or request relating to this Privacy Policy or to the personal data kg990 holds about you, please contact our support team using the details below. All privacy-related enquiries are treated with strict confidentiality and are handled by staff trained in data protection practices.
Operator: kg990
Website: https://kg990.app
Privacy enquiries: [email protected]
Support availability: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response target: within 3 business days for privacy requests; within 30 calendar days for data subject rights fulfilment
kg990 takes every privacy enquiry seriously. Whether you have a question about how a specific piece of your data is used, want to update your marketing preferences, or wish to exercise one of your data subject rights, our team is here to assist you in English at any hour of the day.
Explore Everything kg990 Has to Offer
Now that you have reviewed our Privacy Policy, discover the full range of games and sports betting options available at kg990 — all secured with SSL encryption and accessible via bKash, Nagad, and Rocket.